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How do refunds and returns affect affiliate commissions?
How do refunds and returns affect affiliate commissions?
Updated over a year ago

If an order is returned then the balance for the relevant affiliate is reduced by that amount.

When we calculate the balance we only take into account "fulfilled" and "unfulfilled" (not yet shipped) orders. All other order statuses are ignored for affiliate commission balances.

There is an edge case to be aware of: If you pay an affiliate for a given month and then an order is returned the following month, then affiliates may be overpaid. This is because the calculation is made by individual order over a given time period. The refunded order will be deducted from the affiliate commission. If the affiliate was recently paid out, this may create a negative in their account.


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