We want to guard your relationship with clients, so we don’t send emails to *every cart. Here are some reasons why a lead might not be getting an email:
Your store has no stages turned on (check here) or is over quota (see your billing details here)
The wait time for that cart has not been completed yet (see the delay for each of your stages here)
The cart has no email address associated with it (your visitor didn't enter their email)
The email address is blacklisted in our central email blacklisting table (for spam complaints, hard bounces, or similar issues)
The user has already received an abandoned cart email in the past 14 days, or the defined wait period (see your settings here)
The users has placed an order inside of the defined wait period (see your settings here)