This can sometimes happen if you’re using Foxy with Webflow.

With Foxy sites there’s different product IDs. There’s a so called “Foxy Code” and then there’s the Webflow product slug. They come in via different webhooks from different platforms, so we have to match them to connect the dots. Every now and then, they do not match correctly and it must be fixed manually in the database.

Email us at [email protected] and we’ll look into this for you.