# Monto Help Center

> Help center for Monto

## Abandoned Cart Recovery

- [Abandoned Cart Recovery emails setup & customization](https://help.monto.io/en/articles/6395337-abandoned-cart-recovery-emails-setup-customization.md): Edit your Stages so they look and feel like your brand voice
- [Archiving a Stage on Monto's ACR App](https://help.monto.io/en/articles/7139695-archiving-a-stage-on-monto-s-acr-app.md)
- [Collect custom information in your abandoned carts](https://help.monto.io/en/articles/6395476-collect-custom-information-in-your-abandoned-carts.md)
- [Are you GDPR Compliant?](https://help.monto.io/en/articles/6395366-are-you-gdpr-compliant.md)
- [Emails are not being sent to my recoverable carts - is there something wrong?](https://help.monto.io/en/articles/6412751-emails-are-not-being-sent-to-my-recoverable-carts-is-there-something-wrong.md)
- [Does Monto integrate with Klaviyo?](https://help.monto.io/en/articles/6412752-does-monto-integrate-with-klaviyo.md)
- [How are clicks calculated for abandoned cart emails?](https://help.monto.io/en/articles/6412754-how-are-clicks-calculated-for-abandoned-cart-emails.md)
- [What are the definitions of each cart status on the Carts screen?](https://help.monto.io/en/articles/6486218-what-are-the-definitions-of-each-cart-status-on-the-carts-screen.md): What's the difference between a "pending" and an "abandoned" cart?
- [What constitutes a recovery?](https://help.monto.io/en/articles/6390604-what-constitutes-a-recovery.md)
- [How can I increase the number of Recoverable Abandoned Carts?](https://help.monto.io/en/articles/6395377-how-can-i-increase-the-number-of-recoverable-abandoned-carts.md): What is Augmented Email Capture and how does it help?
- [What happens when I hit my ACR quota?](https://help.monto.io/en/articles/8062749-what-happens-when-i-hit-my-acr-quota.md)
- [How to Style Augmented Email Capture](https://help.monto.io/en/articles/8891659-how-to-style-augmented-email-capture.md)
- [Foxy - How to define your checkout page URL for ACR emails](https://help.monto.io/en/articles/9114440-foxy-how-to-define-your-checkout-page-url-for-acr-emails.md): And have the ACR email button link customers directly to the checkout page
- [My Foxy carts aren't opening when clicking on an ACR email](https://help.monto.io/en/articles/7910458-my-foxy-carts-aren-t-opening-when-clicking-on-an-acr-email.md)
- [My BigCommerce carts aren't opening when customers click abandoned cart emails](https://help.monto.io/en/articles/8017729-my-bigcommerce-carts-aren-t-opening-when-customers-click-abandoned-cart-emails.md)
- [My cart is empty when I click on the abandoned cart email](https://help.monto.io/en/articles/8055469-my-cart-is-empty-when-i-click-on-the-abandoned-cart-email.md)

## Affiliates

- [Merchants can optionally pay Affiliates via Paypal within Monto](https://help.monto.io/en/articles/6395643-merchants-can-optionally-pay-affiliates-via-paypal-within-monto.md)
- [Affiliate App Setup & Install](https://help.monto.io/en/articles/6500345-affiliate-app-setup-install.md)
- [Track Form Submissions with Monto Affiliates](https://help.monto.io/en/articles/7042785-track-form-submissions-with-monto-affiliates.md): Give credit to affiliates who send leads to your site
- [How to Add, Edit, & Delete Affiliates](https://help.monto.io/en/articles/8167377-how-to-add-edit-delete-affiliates.md)
- [Enable recurring affiliate commissions for subscription products](https://help.monto.io/en/articles/8466427-enable-recurring-affiliate-commissions-for-subscription-products.md)
- [Creating a Bulk Payout to Affiliates](https://help.monto.io/en/articles/15526689-creating-a-bulk-payout-to-affiliates.md): Send bulk payments to all affiliates who are owed a balance over a certain threshold
- [Setting commission rates and conversion window](https://help.monto.io/en/articles/6395639-setting-commission-rates-and-conversion-window.md): in Monto's Affiliates App
- [How do I add my logo to emails and other client-facing areas?](https://help.monto.io/en/articles/6412757-how-do-i-add-my-logo-to-emails-and-other-client-facing-areas.md): Affiliates, reviews, and abandoned cart emails all work the same way
- [Is it possible to have an affiliate approval process in the dashboard so we can vet who signs up?](https://help.monto.io/en/articles/6412763-is-it-possible-to-have-an-affiliate-approval-process-in-the-dashboard-so-we-can-vet-who-signs-up.md)
- [How do refunds and returns affect affiliate commissions?](https://help.monto.io/en/articles/6496533-how-do-refunds-and-returns-affect-affiliate-commissions.md)
- [Use a coupon code to credit affiliates with an order](https://help.monto.io/en/articles/6575070-use-a-coupon-code-to-credit-affiliates-with-an-order.md)
- [Do affiliate URLs work with Bitly and other URL shorteners?](https://help.monto.io/en/articles/6575103-do-affiliate-urls-work-with-bitly-and-other-url-shorteners.md)
- [Do affiliate URLs work with UTM's?](https://help.monto.io/en/articles/6575112-do-affiliate-urls-work-with-utm-s.md)
- [Can you create an affiliate link to a specific product or page?](https://help.monto.io/en/articles/6578027-can-you-create-an-affiliate-link-to-a-specific-product-or-page.md)
- [Affiliate Signup Link & Popup](https://help.monto.io/en/articles/6845715-affiliate-signup-link-popup.md): Trigger a popup form or send people a link to signup to become an Affiliate
- [How are affiliate commissions calculated?](https://help.monto.io/en/articles/6395636-how-are-affiliate-commissions-calculated.md): And what happens with refunds/returns?
- [Does Monto Affiliates work with Webflow Memberships?](https://help.monto.io/en/articles/8008301-does-monto-affiliates-work-with-webflow-memberships.md)
- [Allow affiliates to see the names of leads they referred to a form](https://help.monto.io/en/articles/8495864-allow-affiliates-to-see-the-names-of-leads-they-referred-to-a-form.md)
- [Automatically add new customers as affiliates](https://help.monto.io/en/articles/8573666-automatically-add-new-customers-as-affiliates.md): Quickly build up your team of affiliates who send you referral orders
- [Enable or disable welcome emails to new affiliates](https://help.monto.io/en/articles/8577129-enable-or-disable-welcome-emails-to-new-affiliates.md): Plus see a preview of the email your affiliates will receive
- [How to change the root website URL for your affiliate links](https://help.monto.io/en/articles/9714018-how-to-change-the-root-website-url-for-your-affiliate-links.md)
- [500 Error when accessing the Affiliates Dashboard](https://help.monto.io/en/articles/6396367-500-error-when-accessing-the-affiliates-dashboard.md)
- [Referred form submissions are not working or granting a commission](https://help.monto.io/en/articles/10083853-referred-form-submissions-are-not-working-or-granting-a-commission.md)
- [Affiliate orders aren't working on my Foxy Site](https://help.monto.io/en/articles/10860868-affiliate-orders-aren-t-working-on-my-foxy-site.md)

## Currency Converter

- [Currency Converter Demo and Setup](https://help.monto.io/en/articles/6395646-currency-converter-demo-and-setup.md)
- [Add Manual Currency Selection to Storefront](https://help.monto.io/en/articles/7280026-add-manual-currency-selection-to-storefront.md)
- [Using Currency Converter App on a Non-Ecommerce Site](https://help.monto.io/en/articles/6395651-using-currency-converter-app-on-a-non-ecommerce-site.md): Automatically convert prices on a Foxy or Webflow CMS site
- [Which currencies do you support?](https://help.monto.io/en/articles/6405232-which-currencies-do-you-support.md): 170+ from all over the world!
- [Does the Currency Converter app change how much money I receive for my products or services?](https://help.monto.io/en/articles/6412770-does-the-currency-converter-app-change-how-much-money-i-receive-for-my-products-or-services.md)
- [How to style the Currency Converter Popup](https://help.monto.io/en/articles/9072833-how-to-style-the-currency-converter-popup.md)
- [How are impressions calculated for the Currency Converter app?](https://help.monto.io/en/articles/9457812-how-are-impressions-calculated-for-the-currency-converter-app.md)
- [Can I prevent a price from being converted by the app?](https://help.monto.io/en/articles/9894089-can-i-prevent-a-price-from-being-converted-by-the-app.md)
- [How do I know that the Currency Converter app is working?](https://help.monto.io/en/articles/6405248-how-do-i-know-that-the-currency-converter-app-is-working.md)
- [Currency Converter isn't working for me \(troubleshooting guide\)](https://help.monto.io/en/articles/6405263-currency-converter-isn-t-working-for-me-troubleshooting-guide.md)

## Reviews

- [Reviews for Ecommerce shops and sites](https://help.monto.io/en/articles/6395481-reviews-for-ecommerce-shops-and-sites.md)
- [Monto Reviews App: All the Options and Layouts Explained](https://help.monto.io/en/articles/6885403-monto-reviews-app-all-the-options-and-layouts-explained.md): And how to use the Embed Code Generator
- [Send Call To Review emails manually](https://help.monto.io/en/articles/6395579-send-call-to-review-emails-manually.md)
- [Can I send Call to Review emails from my email system?](https://help.monto.io/en/articles/6395580-can-i-send-call-to-review-emails-from-my-email-system.md): Open the review modal automatically when a page is loaded
- [Redirect users to thank you page after leaving a review](https://help.monto.io/en/articles/6395597-redirect-users-to-thank-you-page-after-leaving-a-review.md)
- [Change my review widget to cover many or all products](https://help.monto.io/en/articles/6395504-change-my-review-widget-to-cover-many-or-all-products.md)
- [Use the Reviews App on a non Ecommerce site](https://help.monto.io/en/articles/6524362-use-the-reviews-app-on-a-non-ecommerce-site.md): Let users review your CMS collection items such as recipes, authors, providers, etc.
- [Recommended Locations for Monto Review Widgets](https://help.monto.io/en/articles/9483501-recommended-locations-for-monto-review-widgets.md)
- [What are Call To Review emails and how do they work?](https://help.monto.io/en/articles/6395587-what-are-call-to-review-emails-and-how-do-they-work.md)
- [Can customers update their reviews after they have already submitted them?](https://help.monto.io/en/articles/6412775-can-customers-update-their-reviews-after-they-have-already-submitted-them.md)
- [Can I import reviews from other places into Monto?](https://help.monto.io/en/articles/6412778-can-i-import-reviews-from-other-places-into-monto.md)
- [What counts as a verified review?](https://help.monto.io/en/articles/6412786-what-counts-as-a-verified-review.md)
- [Can I manually trigger review requests for past orders before Monto was setup?](https://help.monto.io/en/articles/6412789-can-i-manually-trigger-review-requests-for-past-orders-before-monto-was-setup.md)
- [Is there a way to allow only people who have purchased the product to post a review?](https://help.monto.io/en/articles/6412791-is-there-a-way-to-allow-only-people-who-have-purchased-the-product-to-post-a-review.md)
- [Exporting your reviews from Monto](https://help.monto.io/en/articles/6420862-exporting-your-reviews-from-monto.md): Easily download all reviews on your site
- [Show only the stars on reviews without the count](https://help.monto.io/en/articles/6468034-show-only-the-stars-on-reviews-without-the-count.md): HOT product but maybe not enough reviews yet?
- [Can I let customers review my entire site?](https://help.monto.io/en/articles/6610656-can-i-let-customers-review-my-entire-site.md): Instead of individual products or CMS collection items
- [Embed a different review code on each product or CMS page in Webflow](https://help.monto.io/en/articles/6779427-embed-a-different-review-code-on-each-product-or-cms-page-in-webflow.md)
- [Make the Star Review Widget in-line instead of stacked vertically](https://help.monto.io/en/articles/6786429-make-the-star-review-widget-in-line-instead-of-stacked-vertically.md)
- [How do I customize the style of my reviews widgets?](https://help.monto.io/en/articles/6395485-how-do-i-customize-the-style-of-my-reviews-widgets.md)
- [How to add an anchor link to the reviews widget](https://help.monto.io/en/articles/6564799-how-to-add-an-anchor-link-to-the-reviews-widget.md): Link directly to your reviews section on the page
- [Remove Google schema from review widgets](https://help.monto.io/en/articles/8070750-remove-google-schema-from-review-widgets.md)
- [How to embed your Monto reviews on 3rd party platforms](https://help.monto.io/en/articles/8076050-how-to-embed-your-monto-reviews-on-3rd-party-platforms.md)
- [Hide Individual Reviews and only display the Review Summary](https://help.monto.io/en/articles/8400007-hide-individual-reviews-and-only-display-the-review-summary.md)
- [Translate Monto Reviews app into each customer's language](https://help.monto.io/en/articles/8539075-translate-monto-reviews-app-into-each-customer-s-language.md): Monto automatically translates the review interface into a number of languages based on browser settings
- [Hide "Be the first to review" text if no reviews have been left yet](https://help.monto.io/en/articles/8688558-hide-be-the-first-to-review-text-if-no-reviews-have-been-left-yet.md)
- [How to set the featured image for Review widgets](https://help.monto.io/en/articles/8981109-how-to-set-the-featured-image-for-review-widgets.md): This is usually only necessary when using reviews with CMS items
- [How to add AggregateRating to recipe schema](https://help.monto.io/en/articles/9354138-how-to-add-aggregaterating-to-recipe-schema.md)
- [How are impressions calculated for the Reviews app?](https://help.monto.io/en/articles/9457825-how-are-impressions-calculated-for-the-reviews-app.md)
- [How to create a review link to a product or page?](https://help.monto.io/en/articles/9854944-how-to-create-a-review-link-to-a-product-or-page.md)
- [How to set the number of reviews that are displayed per page](https://help.monto.io/en/articles/10249340-how-to-set-the-number-of-reviews-that-are-displayed-per-page.md)
- [The link in the review email is leading to a 404 Page Not Found.](https://help.monto.io/en/articles/6412798-the-link-in-the-review-email-is-leading-to-a-404-page-not-found.md)
- [My Reviews widget has white text so I can't read it!](https://help.monto.io/en/articles/7971390-my-reviews-widget-has-white-text-so-i-can-t-read-it.md): \(Or same color as the background\)
- [Troubleshooting guide: Reviews not displaying on your site](https://help.monto.io/en/articles/8076408-troubleshooting-guide-reviews-not-displaying-on-your-site.md): All of the reasons why your reviews aren't working – and how to fix them!
- [Guide: Google Rich Snippets for Reviews](https://help.monto.io/en/articles/6395592-guide-google-rich-snippets-for-reviews.md): How to setup & troubleshoot Monto Review schemas

## Simple Subscriptions

- [Simple Subscriptions Demo & Setup](https://help.monto.io/en/articles/6395599-simple-subscriptions-demo-setup.md)
- [How do I change tax settings in my subscriptions?](https://help.monto.io/en/articles/6404874-how-do-i-change-tax-settings-in-my-subscriptions.md)
- [Disconnecting Stripe from Monto Subscriptions \(WARNING!\)](https://help.monto.io/en/articles/6405216-disconnecting-stripe-from-monto-subscriptions-warning.md)
- [WARNING: If you disconnect your stripe account from Monto it will ERASE all your subscription data from our database.](https://help.monto.io/en/articles/6414179-warning-if-you-disconnect-your-stripe-account-from-monto-it-will-erase-all-your-subscription-data-from-our-database.md)
- [Add "Subscribe and Save" to a product in your store](https://help.monto.io/en/articles/6395607-add-subscribe-and-save-to-a-product-in-your-store.md): Just like Amazon
- [Subscriber Billing Portal](https://help.monto.io/en/articles/6395604-subscriber-billing-portal.md)
- [Get notified each time a customer's subscription is charged](https://help.monto.io/en/articles/9377414-get-notified-each-time-a-customer-s-subscription-is-charged.md): Setup email notifications for each ongoing subscription charge and automatically create new orders for easy fulfillment managent
- [How do I make sure shipping is charged on my subscriptions?](https://help.monto.io/en/articles/6395600-how-do-i-make-sure-shipping-is-charged-on-my-subscriptions.md)
- [Does Webflow show new orders for each month that a subscription renews?](https://help.monto.io/en/articles/6412800-does-webflow-show-new-orders-for-each-month-that-a-subscription-renews.md): Webflow doesn't, but you can see active subscribers in Monto
- [How do I change the price of future subscriptions without altering the price that current clients are paying?](https://help.monto.io/en/articles/6414163-how-do-i-change-the-price-of-future-subscriptions-without-altering-the-price-that-current-clients-are-paying.md): AKA "grandfathering" in past clients. Here's a how to...
- [If a customer signs up for a recurring subscription, what is stopping them from just signing up then canceling their card through the customer portal?](https://help.monto.io/en/articles/6414168-if-a-customer-signs-up-for-a-recurring-subscription-what-is-stopping-them-from-just-signing-up-then-canceling-their-card-through-the-customer-portal.md)
- [Do discount codes apply to all subscription payments or just the initial order?](https://help.monto.io/en/articles/6414169-do-discount-codes-apply-to-all-subscription-payments-or-just-the-initial-order.md): No, but with a workaround.
- [What happens if a client uses a 100% off coupon for a subscription?](https://help.monto.io/en/articles/6414170-what-happens-if-a-client-uses-a-100-off-coupon-for-a-subscription.md)
- [How do I send invoices to customers?](https://help.monto.io/en/articles/6414173-how-do-i-send-invoices-to-customers.md)
- [One of my clients bought a product before I finished setting up the Simple Subscriptions app. Can I make their purchase into an ongoing subscription?](https://help.monto.io/en/articles/6414189-one-of-my-clients-bought-a-product-before-i-finished-setting-up-the-simple-subscriptions-app-can-i-make-their-purchase-into-an-ongoing-subscription.md)
- [Can I charge more \(or less\) for the first charge than for subsequent charges?](https://help.monto.io/en/articles/6414732-can-i-charge-more-or-less-for-the-first-charge-than-for-subsequent-charges.md): This can also be used to charge a subscription setup fee
- [Set all subscriptions to the same due date](https://help.monto.io/en/articles/6425612-set-all-subscriptions-to-the-same-due-date.md): Have a monthly service \(like a box club\) and want all paid on the same date?
- [Can I migrate subscribers from a different app into Monto Simple Subscriptions?](https://help.monto.io/en/articles/6395612-can-i-migrate-subscribers-from-a-different-app-into-monto-simple-subscriptions.md)
- [How do refunds affect active subscriptions?](https://help.monto.io/en/articles/8588425-how-do-refunds-affect-active-subscriptions.md): Does it cancel the subscription?
- [Create "installment plans" so customers can pay over time](https://help.monto.io/en/articles/8688460-create-installment-plans-so-customers-can-pay-over-time.md): Offer both upfront cost and installment plan options for your products
- [My customer's subscription says "Past Due." What does that mean?](https://help.monto.io/en/articles/9820922-my-customer-s-subscription-says-past-due-what-does-that-mean.md)
- [How to change the billing date of a subscription?](https://help.monto.io/en/articles/9883995-how-to-change-the-billing-date-of-a-subscription.md)
- [How to Change Customer Shipping Address](https://help.monto.io/en/articles/10336030-how-to-change-customer-shipping-address.md)
- [My subscribers are "on trial". Why?](https://help.monto.io/en/articles/6395610-my-subscribers-are-on-trial-why.md)
- [We are testing the subscriptions user portal. When I enter an email address, I did not receive an email.](https://help.monto.io/en/articles/6414150-we-are-testing-the-subscriptions-user-portal-when-i-enter-an-email-address-i-did-not-receive-an-email.md)
- [The first payment from a subscription is showing $0. Why?](https://help.monto.io/en/articles/6414171-the-first-payment-from-a-subscription-is-showing-0-why.md)
- [Troubleshooting missing subscriptions](https://help.monto.io/en/articles/6486246-troubleshooting-missing-subscriptions.md): How to figure out why a subscription wasn't created
- [Subscription Errors Explained](https://help.monto.io/en/articles/9190103-subscription-errors-explained.md): And how to get notified when they happen
- [Why are my Stripe subscription renewal payments showing as 'canceled'?](https://help.monto.io/en/articles/14790569-why-are-my-stripe-subscription-renewal-payments-showing-as-canceled.md)
- [Why are my Stripe invoices showing as 'Void'?](https://help.monto.io/en/articles/14790627-why-are-my-stripe-invoices-showing-as-void.md)

## Social Proof

- [Social Proof Popup Options Explained](https://help.monto.io/en/articles/8909147-social-proof-popup-options-explained.md): Monto's Social proof popup app lets you display reviews and orders to potential customers to entice sales
- [Change timing of the Social Proof Popups](https://help.monto.io/en/articles/8909121-change-timing-of-the-social-proof-popups.md): Set a delay, how long each popup is visible, and how long between popups
- [Hide Social Proof popups on mobile](https://help.monto.io/en/articles/8909133-hide-social-proof-popups-on-mobile.md)
- [Change location of Social Proof popups](https://help.monto.io/en/articles/8909139-change-location-of-social-proof-popups.md)
- [How are impressions calculated for the Social Proof app?](https://help.monto.io/en/articles/9457834-how-are-impressions-calculated-for-the-social-proof-app.md)

## API

- [Authentication via the Monto API](https://help.monto.io/en/articles/6395613-authentication-via-the-monto-api.md)
- [Get subscriptions by order ID in Monto via API](https://help.monto.io/en/articles/6858402-get-subscriptions-by-order-id-in-monto-via-api.md)
- [Create new order in Monto via API](https://help.monto.io/en/articles/6395624-create-new-order-in-monto-via-api.md)

## Webflow Questions

- [Webflow Membership Subscription 'Add to Cart Button' Disappears](https://help.monto.io/en/articles/6662826-webflow-membership-subscription-add-to-cart-button-disappears.md)

## Duda - Setup

- [Abandoned Cart Recovery App](https://help.monto.io/en/articles/9620873-abandoned-cart-recovery-app.md): Setup instructions and feature overview
- [Affiliates App](https://help.monto.io/en/articles/9623395-affiliates-app.md): Setup instructions and feature overview
- [CRM App](https://help.monto.io/en/articles/9623412-crm-app.md): Setup instructions and feature overview
- [Currency Converter App](https://help.monto.io/en/articles/9623424-currency-converter-app.md): Setup instructions and feature overview
- [Customer Portal App](https://help.monto.io/en/articles/9623434-customer-portal-app.md): Setup instructions and feature overview
- [Product Reviews App](https://help.monto.io/en/articles/9623442-product-reviews-app.md): Setup instructions and feature overview
- [How to Integrate Monto with Duda](https://help.monto.io/en/articles/9778686-how-to-integrate-monto-with-duda.md): Step by Step guide